Customer Service Representative II

Regional vice presidents oversee clusters of branches in Capital Region of Denmark and neighboring markets. Our managed service programs handle contingent labour for large employers across multiple sites. Most internal hires started as recruiters and moved up.

Overview:

We are backfilling a position after an internal move. The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within Denmark. Please make sure you have a quiet place to work and a solid internet connection.

Essential duties and responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue

About you:

• 7+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits:

• Private health insurance
• Occupational pension
• Five weeks of annual leave
• Flexible working hours

Let us know your current notice period and salary expectations.

Candidates must be eligible to work in Denmark.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sjælland Workforce.