Customer Service Representative II

About the company

Started in 1988 as a two-truck operation, the company is now one of the larger 3PLs in the US. Large retailers and manufacturers outsource their entire supply chain to us.

Position summary

Sedgepoint Freight Solutions has an opening for a Customer Service Representative II. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is remote. You need a reliable internet connection and somewhere quiet to work.

Responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Explain bills and payment options and take payments over the phone

You'll need

• 6+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• High school diploma or GED
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get

Pay range: $23.00 - $27.50 an hour. Final offer will depend on experience.

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Life insurance
• Flexible spending account
• Paid parental leave
• Short- and long-term disability

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sedgepoint Freight Solutions.