Customer Service Representative II

The company underwrites workers' compensation for small and mid-sized employers. Employee benefits clients use us for group health, dental, vision and life plans. We started in 1974 and have grown to about 100 people.

Overview

Looking for a Customer Service Representative II who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift.

Job duties

• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.

About you

• 7+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits

Expected salary range: $28.50 - $33.00 an hour, plus bonus eligibility.

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid time off.
• Overtime available.
• Life insurance.
• Employee assistance program.

We review applications on a rolling basis.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Seacoast Mutual Insurance.