Customer Service Representative II

About the job

Our transportation department runs more than 400 bus routes a day. Scuola Adriatica is a public school district with more than 40,000 students and 780 employees. Teachers work 187 days a year, with summers off.

Our team is growing and we are hiring a Customer Service Representative II. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in Italy. Most communication happens in Slack, with short video calls when needed.

Responsibilities

Transfer calls to the right department with a warm handoff.
Answer inbound calls, live chats and emails from a queue.
Follow scripts and required disclosures on recorded lines.
Explain bills and payment options and take payments over the phone.

Required qualifications

Clear speaking voice and good listening skills.
Basic computer skills (Windows, Outlook, web browsers)
Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

Pay: €13,500 to €18,500 a year

Private health insurance.
Overtime paid.
Remote work allowance.
Life insurance.
Flexible remuneration plan.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scuola Adriatica.