Customer Service Representative II

Role overview:

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. This role is remote. You will need a reliable internet connection and a quiet place to work.

Duties:

• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.

You'll need:

• 5-7 years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

• Private medical care.
• Extra annual leave days.
• Remote work allowance.
• Annual bonus.
• Overtime paid.
• Multisport card.
• Cafeteria benefit system.

About the company:

Advisors, operations, compliance and technology teams total roughly 700 people. Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Croatia. Quarter-end is busy, and everyone helps with client review prep.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Savjetovanje Mikulić d.o.o..