Customer Service Representative II

Our commercial banking group lends to manufacturers, health systems and real estate developers. Most lenders have lived in the area for decades and know their borrowers.

Position summary

Saltcast is hiring a Customer Service Representative II to work remotely from the US. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within the US. The team meets in Racine once a quarter, travel covered. You need a reliable internet connection and somewhere quiet to work.

Your responsibilities

• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Notice repeat problems and report them to your team lead.

Qualifications

• 7+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.

Nice to have

• Chat support experience.
• Zendesk, Five9 or Genesys experience.
• Experience handling escalations.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

• Health insurance.
• 401(k) with company match.
• 11 paid holidays.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Send us your resume. No cover letter needed.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltcast.