Customer Service Representative II

Headquartered in Munich since 2004, the company now sells in 40 countries and supports customers in 11 languages. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Founded in 2004, we now have 340 employees. Laptops are MacBook Pros, and you pick your own editor.

Position summary:

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 10:00 to 15:00 CET. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system

Skills and experience:

• High school diploma or GED
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

Salary range: $1,350 - $1,800/month

• Monthly internet allowance
• Long-term engagement

We may close the role early, so do not wait too long to apply.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saddleworth Labs GmbH.