Customer Service Representative II

About the job

Most new business comes from referrals by existing clients. RT Benefits is looking for a Customer Service Representative II to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within the US. We talk mostly in Slack and hop on quick calls when something needs discussing.

The job includes: answer inbound calls, live chats and emails from a queue; escalate complaints that need a supervisor or another department; notice repeat problems and report them to your team lead; explain bills and payment options and take payments over the phone; meet targets for handle time, quality score and customer satisfaction.

What we're looking for:

5+ years of customer service, retail, hospitality or call center experience
Able to sit at a workstation and wear a headset for a full shift
High school diploma or GED

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Compensation: $22.50-$26.50 per hour

We offer health insurance, 401(k) with a 100% match up to 5%, paid holidays and vision insurance.

Send us your resume. No cover letter needed.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RT Benefits.