Customer Service Representative II

Customers get quotes from several carriers at once, and we handle renewals and policy changes. Our claims team handles property and auto claims from first notice of loss through settlement. This is a new role. The team has doubled in size over the past year.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement. You need a reliable internet connection and somewhere quiet to work.

Responsibilities

• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Update customer records accurately.

What we're looking for

• 7+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• High school diploma or GED.

Job Type: Full-time

Pay: $25.00 - $30.00/hr

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Uniforms

Schedule:

• No weekends
• Monday to Friday
• Day shift

Experience:

• Customer Service Representative: 5 years (Required)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rodriguez Insurance Agency.