Customer Service Representative II

Customers get quotes from several carriers at once, and we handle renewals and policy changes. Our claims team handles property and auto claims from first notice of loss through settlement.

Role overview

Rochester Risk Advisors is hiring for its Customer Care team in Brockton. Full-time and part-time shifts available. Remote within the US. The team meets in Rochester once a quarter, travel covered. Strong written English is important, since much of our work is async.

Duties

• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes

Qualifications

• 5+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift

Preferred

• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation: $24.00-$27.50/hr DOE.

Pay and benefits

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Vision insurance
• Paid training

Offers are contingent on a background check and drug screen.

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rochester Risk Advisors.