Customer Service Representative II

RL Wealth Management is an independent wealth management firm advising families, business owners and retirees. Clients pay a flat annual fee, and the firm takes no commissions.

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. We are headquartered in Cardiff and have been hiring remotely since 2020. We engage team members in the US as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 10:00 AM to 4:00 PM UK time.

Key responsibilities

• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe

About you

• 5+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift

Job Type: Contract

Pay: $22.50 - $26.50/hr

Expected hours: 16 - 24 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• 8 hour shift
• Monday to Friday

Experience:

• Customer Service Representative: 5 years (Preferred)

Work Location: Remote

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RL Wealth Management.