Customer Service Representative II

Most of our work is residential service and replacement, with some light commercial. On-call rotates weekly and pays a flat rate plus hours worked.

Role overview

Rivera & Sons Electrical Contractors is hiring for its Billing team in New Haven. Full-time and part-time shifts available.

What you'll do

• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.

Qualifications

• 7+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred

• Bilingual English and Spanish (pay differential)
• Chat support experience.
• Experience handling escalations.

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid holidays.
• Vision insurance.
• Employee assistance program.
• Health, dental and vision coverage starting on day one.
• Uniforms provided.

Rivera & Sons Electrical Contractors is an Equal Opportunity Employer, including disability and protected veteran status.

Please include a short note on why this role interests you.

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rivera & Sons Electrical Contractors, LLC.