Customer Service Representative II, Remote

Regional offices in London and five other cities support agents and policyholders. Catastrophe teams deploy adjusters within days of a major storm. Founded in 1988, we now have 4,900 employees. Most of the office has been here more than ten years.

We're looking for a Customer Service Representative II, Remote to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We hire in Mexico through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 AM to 4:00 PM UK time. We send you a laptop and the accessories you need on day one.

Duties:

• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.

Skills and experience:

• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

• Paid sick days.
• Performance bonus.
• Two weeks of paid leave at year end.
• Wellness allowance.
• Paid parental leave.
• Annual learning budget.
• Health insurance through our employer-of-record partner.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yewbench Assurance.