Customer Service Representative II - Remote

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Customers include energy companies, utilities and heavy equipment makers.

Role overview:

The Customer Service Representative II - Remote answers customer calls, chats and emails about orders, billing and account changes.

Key responsibilities:

Meet targets for handle time, quality score and customer satisfaction. Transfer calls to the right department with a warm handoff. Follow scripts and required disclosures on recorded lines. Look up orders, accounts and shipping status in the CRM and order system. Call customers back on open issues within the promised timeframe. Process returns, exchanges, refunds and address changes. Escalate complaints that need a supervisor or another department.

Qualifications:

5+ years of customer service, retail, hospitality or call center experience. High school diploma or GED. Reliable attendance. Schedule adherence is tracked. Must pass a background check. Able to sit at a workstation and wear a headset for a full shift. Basic computer skills (Windows, Outlook, web browsers).

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation: $23.50 - $26.00/hr

Perks and benefits:

Health, dental and vision coverage starting on day one. 401(k) with a 100% match up to 5%. Paid holidays.

Applications are reviewed as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Precision, Inc..