Customer Service Representative II - Remote

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Treasure Coast Computer Services is a managed services provider with 510 employees, supporting more than 1,500 client organizations across the US.

The position:

The Customer Service Representative II - Remote answers customer calls, chats and emails about orders, billing and account changes.

Main duties:

• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.

What you need:

• 5+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.

Preferred:

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call center work.
• Chat support experience.
• Zendesk, Five9 or Genesys experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits:

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Stock options.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Treasure Coast Computer Services, LLC.