Customer Service Representative II, Remote

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

The role

This role opened up after a team member moved internally. The Customer Service Representative II, Remote answers customer calls, chats and emails about orders, billing and account changes.

Job duties

• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines

What you need

• 5+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Nice to have

• Experience handling escalations
• Prior billing or insurance call centre work
• Chat support experience
• Knowledge of e-commerce order systems such as Shopify

Salary: $10.00 to $12.50 per hour

What you get

• Annual rate review
• Monthly payments via wire transfer or Wise
• Paid in USD

We look at every application, usually within a week.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchway Benefits.