Customer Service Representative II (Remote)

Since 1999, the agency has placed crop and farm coverage across North Carolina. Most of our book is personal lines, with a growing share of small commercial accounts. Hail season means long days for field adjusters.

The position

This role opened up after a team member moved internally. Raleigh Insurance Group is hiring for its Returns team in Portland. Full-time and part-time shifts available. This role is fully remote within the US. We talk mostly in Slack and hop on quick calls when something needs discussing.

Your responsibilities

• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.

Minimum qualifications

• 5-7 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Paid training.
• Uniforms provided.
• Three weeks of PTO to start.

Raleigh Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Raleigh Insurance Group LLC.