Customer Service Representative II (Remote)

About us:

Our practices cover strategy, operations, technology implementation, risk and human capital.

The Customer Service Representative II (Remote) answers customer calls, chats and emails about orders, billing and account changes.

Your responsibilities:

• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud

Qualifications:

• 5-7 years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

• Health insurance
• 401(k) with 4% match
• 11 paid holidays

Racine Advisory is an Equal Opportunity Employer, including disability and protected veteran status.

Applicants must be authorized to work in the U.S.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Racine Advisory.