Customer Service Representative II (Remote)

The position:

We're looking for a Customer Service Representative II (Remote) to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within France. Good written English matters here, since most updates are written.

Your responsibilities:

• Transfer calls to the right department with a warm handoff.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.

What we're looking for:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Must pass a background check.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

Salary range: €21,000 to €24,000 per year

• Health insurance (mutuelle) covered at 60%.
• Overtime paid.
• Profit-sharing.
• RTT days.
• Remote work allowance.
• Meal vouchers.

About us:

Clients drop by to pay premiums, ask about a claim or just say hello. Every account manager handles a full book, from quotes to renewals to claims questions. We started in 2008 and have grown to about 23 people. Hail season means long days for field adjusters.

Tell us your notice period and what salary you are looking for.

We are reviewing applications as they arrive, so apply early.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marchand Conseil EURL.