Customer Service Representative II, Remote

Voiceover is recorded in a closet studio lined with foam. Everyone reviews everyone else's work before it goes to the client. Fridays are meeting-free.

This is a new role. The team has doubled in size over the past year. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within the US. The team meets in Nashville once a quarter, travel covered.

Duties:

• Meet targets for handle time, quality score and customer satisfaction.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.

Qualifications:

• 5+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

Rate: $23.50 - $28.00 per hour

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Three weeks of PTO to start.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kowalski Courses.