Customer Service Representative II (Remote)

About the company:

Family-run since 1996, now on the third generation. We started in 1996 and have grown to about 28 people. Take-home trucks for service techs, with fuel cards.

The position:

The Customer Service Representative II (Remote) answers customer calls, chats and emails about orders, billing and account changes.

What you'll be doing:

• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines

Required qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits:

Pay: €1,700 - €1,900 monthly

• 30 days of annual leave
• JobRad bike leasing
• Home office equipment
• Flexible working hours

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hofer Elektrotechnik GmbH.