Customer Service Representative II, Remote

The fire protection division installs and inspects sprinkler systems and backflow devices. Maintenance agreements cover about 6,000 homes, with spring and fall tune-ups.

Role overview:

The Customer Service Representative II, Remote answers customer calls, chats and emails about orders, billing and account changes.

What you'll do:

• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department

What you'll need:

• 5+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• High school diploma or GED

Also helpful:

• Experience handling escalations

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

Rate: €880 - €1,150/month

• Private health insurance
• Flexible remuneration plan
• Paid training

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Elétrica Litoral Lda..