Customer Service Representative II

As a charter network of 25 schools, the organization runs campuses in several cities.

Position summary:

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. This is a full-time remote role. We use an employer of record in Canada, so you get a proper employment contract, not a freelance agreement. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

In this role you will:

• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately

You'll need:

• 7+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

$22.00 - $25.50 per hour

• Company laptop
• Health insurance through our employer-of-record partner
• 24 days paid time off
• Paid sick days

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Unified School District LLC.