Customer Service Representative II

From an office in Phoenix, Pioneer Valley Lending runs payment processing for property managers and HOAs. Founded in 1971, we now have 60 employees. Licensing exams (SIE, Series 7, Series 66) are paid for, with study time during work hours.

About the role:

This is a backfill for a team member who moved to another team. The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. Remote within the US. The team meets in Phoenix once a quarter, travel covered. Good written English matters here, since most updates are written.

Main duties:

• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Qualifications:

• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

Compensation: $24.00 - $27.00 per hour

• Health insurance.
• 401(k) with 4% match.
• Paid holidays.
• Employee discount.
• Weekly pay.
• Paid sick leave.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pioneer Valley Lending.