Customer Service Representative II

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

Role overview:

Pineline is hiring a Customer Service Representative II to work remotely from the US. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our headquarters is in Rome, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. Working hours overlap with Central European Time. You will need a reliable internet connection and a quiet place to work.

Key responsibilities:

Call customers back on open issues within the promised timeframe. Complete required training and quality coaching sessions. Process returns, exchanges, refunds and address changes. Document every interaction in Zendesk or Salesforce Service Cloud. Look up orders, accounts and shipping status in the CRM and order system. Notice repeat problems and report them to your team lead.

What you need:

5+ years of customer service, retail, hospitality or call center experience. Comfortable using multiple screens and systems at the same time. Must pass a background check. Reliable attendance. Schedule adherence is tracked. Typing speed of at least 35 WPM. Clear speaking voice and good listening skills. Basic computer skills (Windows, Outlook, web browsers).

The base pay range for this position is $43,000 to $58,000 per year. Actual pay depends on experience, skills and location.

What we offer:

Wellness allowance. Two weeks of paid leave at year end. Performance bonus. Annual salary review. Flexible hours. Paid parental leave.

We read every application and reply within about a week.

Applicants must be authorized to work in the U.S.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.