Customer Service Representative II

We build custom homes and do major renovations, additions and kitchen remodels. Since 1990, the company has built and renovated public buildings across Michigan. Start time is 6:30 a.m., and crews work 10-hour days in summer.

Overview:

Pinecrest Contracting is hiring for its Customer Care team in Detroit. Full-time and part-time shifts available. The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. This is an in-person role at our Detroit location.

Day to day:

• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.

Required qualifications:

• 6+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Clear speaking voice and good listening skills.

Preferred qualifications:

• Bilingual English and Spanish (pay differential)
• Chat support experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Three weeks of PTO to start.
• Short- and long-term disability.

Pinecrest Contracting provides equal employment opportunities to all employees and applicants.

Send us your resume. No cover letter needed.

Start dates are flexible, usually within a few weeks of an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pinecrest Contracting LLC.