Customer Service Representative II

We started in 2015 building safety training for a single manufacturer. Our designers write, storyboard, build and test their own courses.

Role overview:

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. This is a fully remote position open to candidates anywhere in the US.

Essential duties and responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions

Qualifications:

• 7+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation and benefits:

Pay: $23.00 - $28.00 an hour

• Health, dental and vision coverage starting on day one
• Paid sick leave
• Overtime available
• Home office stipend
• Employee assistance program

Start dates are flexible, usually within a few weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Parma Training.