Customer Service Representative II

A bit about us:

Local news, classifieds and event listings for New York make up the core of the site.

The role:

Oxbowridge HQ has an opening for a Customer Service Representative II. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within the US. The team meets in New York City once a quarter, travel covered. A quiet workspace and good internet are required.

Job duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone

Who you are:

• 7+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications:

• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call center work

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits:

Compensation: $24.00 - $26.50 per hour DOE.

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid holidays
• Employee discount
• $1,000 home office setup budget
• Life insurance

Oxbowridge HQ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oxbowridge HQ.