Customer Service Representative II

The platform hosts certification programs for several professional associations. Language learning is the core product, with live classes and self-paced lessons. We are backfilling a position after an internal move.

Nuthatch Learning is hiring for its operations team in San Jose. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in San Jose, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties

Meet targets for handle time, quality score and customer satisfaction. Process returns, exchanges, refunds and address changes. Transfer calls to the right department with a warm handoff. Call customers back on open issues within the promised timeframe. Complete required training and quality coaching sessions. Escalate complaints that need a supervisor or another department.

Skills and experience

6+ years of customer service, retail, hospitality or call center experience. Typing speed of at least 35 WPM. Clear speaking voice and good listening skills. High school diploma or GED. Comfortable using multiple screens and systems at the same time.

Job Type: Full-time

Pay: $29.50 - $34.50 per hour

Expected hours: 38 - 45 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Overtime pay
• Paid training
• Referral program

Schedule:

• No weekends
• Day shift
• Monday to Friday

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nuthatch Learning.