Customer Service Representative II

Buying, merchandising and marketing teams work out of the Colorado Springs support center. We employ 480 people in stores, distribution centers and our support office.

The position

We are creating this position because the workload has grown. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

In this role you will

• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff

What you need

• 5+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation: $22.50-$26.50 an hour DOE.

What you get

• Medical, dental and vision insurance
• 401(k) with company match
• 12 weeks of paid parental leave
• Vision insurance
• Flexible scheduling

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak Goods.