Customer Service Representative II

We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

The position:

New York City Business Technology is hiring for its Orders team in Mesa. Full-time and part-time shifts available. On site, Mesa.

Responsibilities:

• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions

Minimum qualifications:

• 5-7 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time

Benefits:

• Weekly pay

EOE. We participate in E-Verify.

Please include a short note on why this role interests you.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Business Technology.