Customer Service Representative II

Personal lines make up about 70 percent of premium. This is a backfill for a team member who moved to another team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We hire in Belgium through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 3 hours of overlap with US Pacific time. Day-to-day communication is in Slack and Google Meet.

The job includes: update customer records accurately; meet targets for handle time, quality score and customer satisfaction; transfer calls to the right department with a warm handoff; escalate complaints that need a supervisor or another department.

What we're looking for:

• Typing speed of at least 35 WPM
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer two weeks of paid leave at year end, flexible hours, monthly internet allowance, wellness allowance and co-working space stipend.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Insurance.