Customer Service Representative II

Since 2017, the company has expanded from listings into payments, shipping and seller financing.

The previous person in this role moved to another team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in the US. We have no office requirement. You need a reliable internet connection and somewhere quiet to work.

Job duties:

• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud

Qualifications:

• 6+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift

Preferred qualifications:

• Prior billing or insurance call center work

Perks and benefits:

$22.50 - $27.00 per hour

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• Paid sick leave
• $1,000 home office setup budget
• Life insurance
• Overtime available
• Referral program

EOE. We participate in E-Verify.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mullion HQ.