Customer Service Representative II

Small accounts are welcome, even a single dental office. Mountain View Clean is a family-run cleaning company with 20 employees. Weekly pay, with direct deposit or a pay card.

We need a Customer Service Representative II. This is a part-time position based in Mountain View, California. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a fully remote position open to candidates anywhere in the US.

What you'll do:

• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.

Required qualifications:

• 5+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.

Pluses:

• Prior billing or insurance call center work.
• Zendesk, Five9 or Genesys experience.
• Experience handling escalations.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits:

Salary: $28.50 - $31.50/hr

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• 11 paid holidays.
• Vision insurance.

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mountain View Clean.