Customer Service Representative II

About the job

Clients are mostly local manufacturers, food plants and warehouses. Our Minneapolis team is growing and we are hiring a Customer Service Representative II. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We work hybrid out of Minneapolis, usually three days in, two days remote.

The job includes: look up orders, accounts and shipping status in the CRM and order system; answer inbound calls, live chats and emails from a queue; document every interaction in Zendesk or Salesforce Service Cloud; notice repeat problems and report them to your team lead.

Requirements

Typing speed of at least 35 WPM
Must pass a background check
Basic computer skills (Windows, Outlook, web browsers)
Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Salary: $25.00 - $28.00 per hour

We offer health insurance, 401(k) with a 100% match up to 5%, three weeks of pto to start and cell phone reimbursement.

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mitchell Recruiting.