Customer Service Representative II

Development, finance, compliance and HR teams in San Bernardino support program staff in the field. Mesa Family Services is a nonprofit with 860 employees and programs across the US. Staff meetings are Monday mornings, with a client story to start.

Position summary

Mesa Family Services has an opening for a Customer Service Representative II. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in the US. We have no office requirement. You need a reliable internet connection and somewhere quiet to work.

Your responsibilities

• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system

Required qualifications

• 5+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time

Preferred

• Prior billing or insurance call center work
• Experience handling escalations
• Chat support experience

Pay range: $22.50 to $27.50 per hour. Final offer will depend on experience.

Pay and benefits

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• 11 paid holidays
• Vision insurance
• Dental insurance
• Health savings account (HSA) with employer contribution
• Referral program

Mesa Family Services provides equal employment opportunities to all employees and applicants.

Offers are contingent on a background check and drug screen.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesa Family Services.