Customer Service Representative II

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

Overview

We need a Customer Service Representative II. This is a full-time position based in Liberec, Liberec Region. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is an in-person role at our Liberec location.

Day to day

• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone

What you'll need

• 5-7 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• Must pass a background check

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

Rate: CZK 41,000 - CZK 53,000 per month

• Private medical care
• Extra annual leave days
• Annual bonus

Candidates must be eligible to work in Czechia.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..