Customer Service Representative II

Since 1988, the company has produced continuing education courses for nurses, pharmacists and accountants. We run a learning management system that corporate training teams use to assign, track and report on courses. Style guide reviews are part of every project.

The position:

Memphis EdTech is hiring for its Orders team in Anchorage. Full-time and part-time shifts available. The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Update customer records accurately

What you need:

• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)

Preferred:

• Chat support experience
• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)

Schedule: Four 10-hour shifts, rotating weekend day

Starting pay: $25.50 - $31.50 an hour, depending on experience and certifications.

What we offer:

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid time off
• $1,000 home office setup budget
• Overtime available

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Memphis EdTech.