Customer Service Representative II

The company

Headquarters and the largest distribution center are in San Jose.

The position

This is a new role. The team has doubled in size over the past year. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US. Good written English matters here, since most updates are written.

In this role you will

• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Update customer records accurately.

Required qualifications

• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.

Also helpful

• Prior billing or insurance call center work.
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

Starting pay: $23.50 - $27.50 per hour, depending on experience and certifications.

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid time off.
• Weekly pay.
• Referral program.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Martin & Sons Supply, LLC.