Customer Service Representative II

Every install is done by our employees, never subcontracted.

Louisville Solar Solutions is hiring for its Returns team in Louisville. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is an in-person role at our Louisville location.

RESPONSIBILITIES

• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.

SKILLS AND EXPERIENCE

• 5+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Job Type: Full-time

Pay: $20.00 - $24.50/hr

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• 8 hour shift
• No weekends

Experience:

• Customer Service Representative: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Louisville Solar Solutions Inc..