Customer Service Representative II

About the company:

Second-generation ownership: the founder's daughter runs the agency now. Personal lines make up about 70 percent of premium.

Lone Star Risk Advisors is hiring a Customer Service Representative II to work remotely from Malta. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Employment is through our payroll partner in Malta. Salary is paid monthly in euros. You will need at least 4 hours of overlap with US Central time.

Key responsibilities:

• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system

Skills and experience:

• 5+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

Salary: €17,500-€19,500 a year

• Public holidays observed per your country
• Performance bonus
• Company laptop
• Annual team retreat

Candidates must be eligible to work in Malta.

We look at every application, usually within a week.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lone Star Risk Advisors LLC.