Customer Service Representative II

About Logistică Constantin:

Founded in 2004 by two former dispatchers. Logistică Constantin is a small freight brokerage with 12 people and one office.

This is a new role. The team has doubled in size over the past year. Logistică Constantin is hiring for its Returns team in Bucharest. Full-time and part-time shifts available. Remote within Romania. We meet in person once or twice a year.

Main duties:

• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Complete required training and quality coaching sessions

About you:

• 7+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Benefits:

• Private medical care
• Multisport card
• Remote work allowance
• Overtime paid
• Life insurance

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Logistică Constantin.