Customer Service Representative II

Our crews install and service cell tower equipment, antennas and backhaul for wireless carriers.

We are creating this position because the workload has grown. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within Germany. The team meets in Hamburg once a quarter, travel covered.

Key responsibilities:

• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.

About you:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.

Bonus points:

• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer:

Pay: €19,500 - €24,000 annually

• Company pension scheme.
• Holiday pay.
• Home office equipment.
• Christmas bonus.
• Flexible working hours.
• JobRad bike leasing.

Please include your notice period and salary expectations.

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LJW Networks.