Customer Service Representative II

About us:

The platform hosts certification programs for several professional associations. Our online tutoring platform connects students with tutors for math, reading and test prep. Fully remote, with a team meetup twice a year.

Overview:

We are backfilling a position after an internal move. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across Spain. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties:

• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead

About you:

• 5+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Must pass a background check

Nice to have:

• Chat support experience
• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

• Private health insurance
• Flexible remuneration plan
• Meal vouchers

Candidates must be eligible to work in Spain.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Linnet Learning S.L..