Customer Service Representative II

We run a marketplace with over 300,000 active sellers and fulfillment centers in four regions. Our office has a quiet floor and a loud floor.

Overview

Larchset Labs is hiring for its Member Services team in New York City. Full-time and part-time shifts available. The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in the US. We have no office requirement.

Main duties

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.

Qualifications

• 7+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Starting pay: $28.00 - $32.00/hr, depending on experience and certifications.

What you get

• Health insurance.
• 401(k) with company match.
• 11 paid holidays.
• Uniforms provided.
• Paid training.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Larchset Labs.