Customer Service Representative II

We carry more than 100,000 products from thousands of suppliers. Our distribution centers serve branches across the US.

The position

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote, but we prefer candidates within a few hours of Central time.

What you'll do

• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue

About you

• 5+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits

Salary: $24.00 - $27.50 per hour

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Three weeks of PTO to start

Lakeshore Distribution provides equal employment opportunities to all employees and applicants.

Applications are reviewed as they come in.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeshore Distribution LLC.