Customer Service Representative II

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Tickets live in ConnectWise and everyone logs time to the quarter hour.

OVERVIEW:

Killdeer is looking for a Customer Service Representative II to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in the US. We have no office requirement. You will need a reliable internet connection and a quiet place to work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.

WHAT WE'RE LOOKING FOR:

• 5+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Must pass a background check.

DESIRABLE:

• Experience handling escalations.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

WHAT YOU GET:

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• 11 paid holidays.
• Vision insurance.
• Employee assistance program.
• Weekly pay.
• Three weeks of PTO to start.

Send us your resume. No cover letter needed.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Killdeer.