Customer Service Representative II

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts.

The role

Looking for a Customer Service Representative II who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities

• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.

Skills and experience

• 6+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits

Expected salary range: $27.50 - $34.00 an hour, plus bonus eligibility.

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Vision insurance.
• Uniforms provided.
• Tuition reimbursement.
• Medical, dental and vision insurance.

Kestrelscale is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kestrelscale LLC.