Customer Service Representative II

Most of our freight is flatbed and dry van. Everyone covers loads, chases paperwork and answers the phone. Founded in 1981, we now have 40 employees. The previous person in this role moved to another team.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across Canada.

Duties:

• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications:

• 7+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills

Job Type: Contract, Contract

Pay: $20.00 - $23.00 per hour

Expected hours: 20 - 29 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: Remote

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JE Distribution.