Customer Service Representative II

Headquartered in Anaheim since 2006, the company now sells in 40 countries and supports customers in 11 languages. Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Code review is required on every pull request, and nobody merges their own changes.

Overview:

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Anaheim, but nobody is required to come in. You need a reliable internet connection and somewhere quiet to work.

What you'll be doing:

• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.

Required qualifications:

• 7+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred qualifications:

• Zendesk, Five9 or Genesys experience.
• Bilingual English and Spanish (pay differential)

Salary range: $26.00 - $30.50 per hour

Pay and benefits:

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Paid time off.
• Employee discount.
• Weekly pay.
• Vision insurance.
• Dental insurance.

Ironview Data provides equal employment opportunities to all employees and applicants.

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ironview Data Inc..